Terms and Conditions
<p class="p1"><strong>Placing Orders</strong></p>
<p class="p1">HornbyAmerica.com online shopping service allows you to purchase any of the Hornby America brands in one location. We strive to make your shopping experience easy and convenient and appreciate your business.</p>
<p class="p1">This site only accepts online orders. If you prefer, you may place orders by telephone using our convenient toll-free number, <em><strong>1.877.358.6405</strong></em>. HornbyAmerica.com does not accept consumer orders by post, fax or email.</p>
<p class="p1"><strong>Payment</strong></p>
<p class="p1"><span class="s2">You can pay for your item by credit card or debit card. We currently accept VISA, MasterCard, American Express or Discover Card. Payment authorization must be approved before we can deliver your order. Payment is received in US Dollars only.</span></p>
<p class="p1"><span class="s2">The billing address you provide must match the billing address that is on file with the financial institution that issed the credit card. HornbyAmerica may reserve the right to cancel the order without notification.</span></p>
<p class="p1"><span class="s2">HornbyAmerica.com cannot resolve credit card problems with your financial institution if a credit card is declined. It is you responsibility as a consumer to resolve the issue.</span></p>
<p class="p1"><span class="s2">HornbyAmerica.com does not accept C.O.D. orders. Prepayment of telephone orders by check or money order are acceptable.</span></p>
<p class="p1"><strong><span class="s2">Sales Tax</span></strong></p>
<p class="p1"><span class="s2">Sales tax is applied to all orders delivered to shipping addresses located in the state of Washington. Sales tax is assessed on shipping and handling charges when applicable.</span></p>
<p class="p1"><span class="s2"><strong>Delivery</strong></span></p>
<p class="p1"><span class="s2">All purchases take will take 1-5 business days to send. Items will be delivered via the delivery method chosen at the time of purchase. If for some reason an item is not available, we will contact you directly to make arrangements for future delivery or provide you the option to receive a refund on the item.</span></p>
<p class="p1"><span class="s2">Upon entering check-out, you can view your shipping and handling charges that pertain to your order. HornbyAmerica.com uses a multi-tier shipping rate based on the value of your purchase. Please see our shopping cart for an estimate of the shipping charges that will apply to your order.</span></p>
<p class="p1"><span class="s2"><strong>Returns Policy</strong></span></p>
<p class="p1"><span class="s2">HornbyAmerica.com has a 30 Day money back guarantee. If for any reason you are not satisfied with our product or service, find the product to be defective or your order is damaged in transit, we will promptly refund your money. To initiate a refund, simply email us at the contact information below. Please provide your name, order number or transaction id and reason for return. A HornbyAmerica.com represtentative will promptly contact you for additional details and issue a Return Merchandise Authorization (R.M.A.) number and instructions for returning your product.</span></p>
<p class="p1"><strong><span class="s2">Returning Merchandise: Change of Mind</span></strong></p>
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<div class="p1"><span class="s2">You can only initiate a return for an order that has shipped</span></div>
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<div class="p1"><span class="s2">The refund will be at full value for the returned product unless otherwise noted</span></div>
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<div class="p1"><span class="s2">Shipping and handling will not be refundable</span></div>
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<div class="p1"><span class="s2">Refunds for returned products will be applied to the credit card that was used to make the purchase </span></div>
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<div class="p1"><span class="s2">Credits will be applied within three business days after the return is accepted back to HornbyAmerica.com's facility</span></div>
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<div class="p1"><span class="s2">Products being returned must be unused, in new condition and in the original packaging</span></div>
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<div class="p1"><span class="s2">You are responsible for the return shipping and it is advised that a trackable shipping method is used</span></div>
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</ul>
<p class="p1"> </p>
<p class="p1"><span class="s2"><strong>Returning Merchandise: Defects, Inaccurate Shipments, Inaccurate Descriptions, Damaged in Transit or Warranty</strong></span></p>
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<div class="p1"><span class="s2">A defective item is one that is inoperable but has no apparent cosmetic damage</span></div>
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<div class="p1"><span class="s2">The refund will be at full value for the returned product unless otherwise noted</span></div>
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<div class="p1"><span class="s2">You will be issued a call tag to return the returned products at HornbyAmerica.com's expense or you may be compensated for the return shipping</span></div>
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<div class="p1"><span class="s2">Refunds for returned products will applied to the credit card that was used to make the purchase</span></div>
</li>
<li>
<div class="p1"><span class="s2">Credits will be applied within three business days after the return is accepted back to HornbyAmerica.com's facility</span></div>
</li>
</ul>
<p class="p1"> </p>
<p class="p1"><strong><span class="s2">Pricing and/or Description Changes</span></strong></p>
<p class="p1"><span class="s2">Prices, pictures and descriptions on this website are subject to change. When you place your order, you agree to the price and terms indicated on this website. Price discrepancies related to future or past prices in our store are not refundable.</span></p>
<p class="p1"><strong><span class="s2">Errors on Our Site</span></strong></p>
<p class="p1"><span class="s2">Prices and availablility of products are subject to change without notice. Errors will be corrected where and when discovered. HornbyAmerica.com reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.</span></p>
<p class="p1"><span class="s2">If you payment has already been processed for the purchase when your order is cancelled, HornbyAmerica.com will issue a credit to the payment method used in the charge. Individual bank policies will dictate when this amount is credited to your account.</span></p>
<p class="p1"><strong><span class="s2">Refunds and Credits</span></strong></p>
<p class="p1"><span class="s2">Upon processing your return, HornbyAmerica.com will notify you via email. Your credit card will be credited the same day you receive the email. The return credit should be reflected on your statement within one to two billing cycles, depending on the financial institutions billing cycles.</span></p>
<p class="p1"><strong>Limits of Responsibility</strong></p>
<p>We do not accept responsibility for user-initiated damage and/or loss of parts during use of the product.</p>
<p class="p1"><span class="s2"><strong>Contact</strong></span></p>
<p class="p1"><span class="s2">If you have any other questions or concerns, please contact us at:</span></p>
<p class="p1"><span class="s2">Hornby America, Inc.<br /></span>PO Box 99670<br />Lakewood, WA 98496<br />Telephone: 877-358-6405<br />Fax: 253-922-7203<br />Email: <a href="/pages/10/customersupport@hornby.us%20">customersupport@hornby.us </a></p>